Frequently Asked Questions
📦 How long does delivery take?
Orders are processed within 1–3 business days.
Delivery typically takes 5–10 business days, depending on your location.
You’ll receive a tracking number as soon as your order ships.
🚚 Do you offer free shipping?
Yes, we offer free standard shipping on all orders, with no hidden fees.
🌍 Where do your products ship from?
We work with trusted international suppliers and fulfillment partners to offer you quality products at competitive prices.
🔍 How can I track my order?
Once your order is shipped, you will receive an email with your tracking number and link to follow your delivery in real time.
🔄 Can I return my order?
Yes. You can request a return within 30 days of delivery, as long as the item is unused and in its original packaging.
Please contact us to start the return process.
💳 Is my payment secure?
Absolutely. All payments are processed through secure and encrypted payment systems to ensure your information is protected.
🌍 Do you ship internationally?
Yes, we ship to most countries worldwide.
If your location is not supported, it will be indicated at checkout.
⚠️ What if my item arrives damaged or incorrect?
If you receive a damaged or incorrect item, contact us within 48 hours with a photo, and we will resolve the issue at no extra cost.
📩 How can I contact you?
You can reach us anytime at:
📧 info@novarahome.co
We typically respond within 24–48 hours.