Refund & Return Policy
🔄 Returns & Refunds
We want you to feel confident when shopping with Novara Home. If something isn’t right, we’re here to help and will do our best to make it right.
📦 Returns
You can request a return within 30 days of delivery, provided that:
• The item is unused
• The item is in its original packaging
• The item is in resalable condition
🚫 Non-Returnable Items
The following items cannot be returned:
• Final sale items
• Opened personal wellness or hygiene products
• Items damaged due to misuse
📩 How to Request a Return
To start a return, please contact us at: support@novarahome.co
Include:
• Your order number
• The reason for your return
Our team will respond within 1–2 business days with the next steps.
💳 Refunds
Once your return is received and inspected:
• Approved refunds are processed within 5–7 business days
• Refunds are issued to your original payment method
🔁 Exchanges
We’re happy to offer exchanges for:
• Different size
• Different color
• Equivalent product
👉 Subject to availability
⚠️ Damaged or Incorrect Items
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with:
• Your order number
• A clear photo of the item
We’ll resolve the issue at no additional cost to you.
🚚 Return Shipping
• Customers are responsible for return shipping costs
• We cover return shipping if:
- The item is defective
- The wrong item was sent
📬 Contact Us
For any questions, feel free to reach out: